FAQ

Members and Accounts

Q. Why do I need to verify my mobile phone and business?Q. Who is the Inner Booth service for?

Exploration and analysis functions

Q. I would like to find a character suitable for our company. Can you recommend one?Q. How do I obtain a certification mark or badge?Q. Using analysis functions Q. How can I find the perfect IP for my brand?Q. How does character licensing work at Inner Booth?Q. What criteria are certification marks and badges granted?

Character Registration and Management

Q. Why isn't the registered character displayed immediately?Q. Can I register a character created by someone else on their behalf?Q. Is it safe to allow 'Insights access and management' permissions when connecting to social media?Q. I want to delete a registered character or switch it to private.

Projects and collaboration

Q. Can I edit the content of the inquiry form sent to the IP?Q. How long is the recruitment period for Matchup usually?Q. What materials should the brand partner request from the IP holder?Q. What license projects can I proceed with?Q. Who can register a Matchup job posting?Q. What are the stages of project collaboration?Q. I registered for Matchup, but there are no applicants I like. Is a refund possible?Q. Can I propose a project directly to IP?Q. I received a collaboration inquiry, but how should I handle it if I don't like the terms?Q. Does an IP licensing agreement entered into online have legal validity?Q. How much should I expect the licensing costs to be?Q. What materials should the IP holder provide to the brand partner?Q. Is the registered matchup information visible to all users?Q. How much should I set the budget when registering for a match?Q. What is Matchup, and how is it different from general IP search?Q. Can I propose a project directly to IP?

Service Usage

Q. What are Minimum Guarantee (MG) and Running Royalty (RR)?Q. What is licensing?Q. What kind of platform is Innerbooth?Q. Can U.S.-based brands also use Innerbooth?

Payment and settlement

Q. By what criteria are refunds processed?Q. Can brand partners cancel at will after payment?Q. Why was it automatically settled when I did not approve the payment?Q. Payment after project completion Q. Who issues the tax invoice?Q. Can I modify the tax invoice request information?

Insights/Newsletter

Service Notification

Transaction Dispute/Penalty

Q. I made the payment, but IPH isn't providing the promised data.Q. Why are transactions outside the platform restricted?Q. Why can't I exchange contact information or bank account numbers?Q. Are there any external organizations where I can receive dispute mediation?Q. I've already paid, can I get a refund?Q. We are ready to launch, but the brand partner isn't pressing the payment approval button.